Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. Returns are subject to a restocking fee.
How to Start a Return
To start a return, you can contact us at sales@reconrecovery.com. Please note that returns may not be getting returned to the shipper's address. Please wait for a response before shipping your item.
Return Approval
If your return is accepted, we’ll send you an RMA (Return Merchandise Approval) code, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Contact for Return Questions
You can always contact us for any return questions by calling us at 1-800-359-9397, Monday-Friday 8am-5pm.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Hassle-Free Returns
There are three instances where Recon Recovery offers free returns on any of the UPS / FedEx ground shipments purchased on our website, as detailed below:
- If the item sent to you is different or wrong than the listing page, Recon Recovery will send you a prepaid shipping label.
- If the item shows up damaged in shipping or prior to shipping, Recon Recovery will send you a prepaid shipping label.
- If you decide the item is not going to work for you, Recon Recovery will send you a prepaid shipping label if you exchange it for an item of equal or greater value.
Note: Free Returns does NOT apply to Freight items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@reconrecovery.com.
